“One of the most underrated skills in business right now is being nice”

According to CNBC, Dallas Mavericks owner Mark Cuban says that “one of the most underrated skills in business right now is being nice. Nice sells.”

Amen, brother!

I’ve never understood how anyone ever thought that being an asshole is good for business.

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When You Apologize, You’re Not Supposed To Make Things Worse

I was lucky enough to spend some time this July watching the men’s World Cup.

As always, there was masterful footwork, precision passing and the joy and pain that comes with world-class athletes competing against each other with a golden trophy waiting for the winners at the end of the tournament. And, as always, the theatrics also were world-class.

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What’s The Plan? And Do You (And Your Staff) Know Where It Is?

“Always, always have a plan”
― Rick Riordan

One of my (fictional) heroes is Leslie Knope, a character on the charming television series Parks and Recreation. Leslie is a Type A+++ person who approaches her work with passion and determination. From organizing the Harvest Festival to the grand opening of the Smallest Park in Indiana, Leslie leaves nothing to chance. She has a plan for literally everything. She is the Queen of Logistics. Leslie’s plans have plans, and they’re easy to find because they’re organized into spiffy binders with the name of each event on the spine of the binder.

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